PRS Refunds

If you have dialled a premium rate number from a Numbers Plus range, and you were not satisfied with the service you received, we would be happy to investigate the matter on your behalf and seek a potential refund from the Service Provider. Please complete the form below and we will contact you to confirm if a refund or partial refund can be made. Please note that if the request is successful that we will request bank details in order to process the payment. Any information you provide will be used solely for the purpose of investigating your enquiry and will not be passed to any third party. Service Provider information can be obtained through the regulator - The Phone-paid Services Authority through their Service Checker page available here.


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