IVR and Auto Attendant

What is an Auto Attendant?


Also commonly referred to as a Virtual Receptionist, Digital Receptionist, Virtual Call Centre or a Virtual Attendant - An Auto Attendant is an automated way of handling calls from your customers or suppliers.


As your business grows and calls to your company increase, where traditionally a full time receptionist may be required, a cloud based Auto Attendant can be utilised. This ensures calls are not missed, and customers are handled in a professional and proficient manner. It does this by using a logical routing flow, tailored made for your business, giving your customers a consistent experience.



Customise Auto Attendant to meet your company needs

With our advanced solution you can customise as much or as little as you need to ensure your company handles calls in a way that is most productive to your needs.


Some of the features than can be customised are as follows:



Do I get Auto Attendant with a Numbers Plus number?


Yes, all numbers are provided with Auto Attendant. Depending on the level of customisation your company needs we offer multiple levels of service to choose from. Additionally, we can also customise a specific service tailored made to your business if required or add functionality to any of our services as your company grows.


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