Frequently Asked Questions (FAQ)

Which number is best for me?

Is there a manual for the Numbers Plus System?

Can I route my number to a mobile telephone?

Do I need to get another line installed to receive calls on my Numbers Plus number?

Will this service change the way I make and receive calls from my phone?

How much will it cost me to make a call from my Numbers Plus virtual number?

How many times can I redirect my number, and is there a fee to do so?

Can I have voicemail?

Can my number be called from overseas?

Can I block unwanted and nuisance callers?

Are there any other charges that I should know about?

Will having a non-geographic number affect the way I make and receive calls on my current number?

 

 

Which number is best for me?

The number you choose will depend on the type of calls that you receive.

Is there a manual for the Numbers Plus System?

There are user guides for all of our services and a very helpful customer support team who will ensure that you are getting the best from our service.

Can I route my number to a mobile telephone?

Yes you can. All of our plans from Business and above include the option to route calls to a mobile. We also offer inclusive minute bundles with each package to keep your costs down.

Do I need to get another line installed to receive calls on my Numbers Plus number?

There is no need for any additional lines or equipment. The service is hosted on our systems. We simply route calls to your existing land line, mobile, or VoIP Softphone or App.

Will this service change the way I make and receive calls from my phone?

Not at all. Our service is simply another way to deliver calls to you. Our service has no affect on the way that your telephone works. You will still be able to make and receive incoming calls on your direct number as you do now.

How much will it cost me to make a call from my Numbers Plus virtual number?

Any call you make will be through your own phone system. Your outgoing calls are not made through Numbers Plus and as such the charges are your normal rates from your call provider. We do offer a VoIP outbound service and business outdial service separately should you wish to make calls that present your Numbers Plus number as the caller ID, please contact our Sales Team for current rates.

How many times can I redirect my number, and is there a fee to do so?

You can change your routing plan and messages as often as required. With the Numbers Plus system you can change your numbers at any time online. If you would prefer you can call customer services directly or email numbers@numbers-plus.com and we will make the change normally within the hour.

Can I have voicemail?

Voicemail is included as standard with our Numbers Plus Business, Business Advanced and Professional packages. You can record your own personalised outgoing message and any incoming messages left by callers will be delivered straight to your email inbox.

Can my number be called from overseas?

Numbers that begin with 01, 02, or 03 can be called from overseas. 0800, 0844, 0845, 0871 prefixes are not guaranteed and UK premium numbers are not able to be dialled from overseas as they do not have the charging mechanism in place to do so.

Can I block unwanted and nuisance callers?

Yes. Our service allows you to enter in numbers of nuisance callers and they will not be able to call your Numbers Plus number.

Are there any other charges that I should know about?

The service fee covers all of your administration. If you are looking to upgrade your service then the rates for additional features are shown on the web console. You may incur monthly call charges for specific number types or routing destinations such as mobile handsets. Please feel free to call for clarification.

Will having a non-geographic number affect the way I make and receive calls on my current number?

No. Your outbound calls and provider are not affected. You will receive incoming calls on your direct number as you do now.

 

Caller costs on standard BT Tariff in pence per minute including VAT as at July 1st 2015

 

Number Calling Cost
01 / 02 / 03 / 0870 Standard Call Charges Apply. These are included in most free minute packages.
0800 / 0808 Free
084 2p–7p plus Access Charge
087 8p–13p plus Access Charge
Premium Rate Up to £3.60pm or £6.00pc plus Access Charge

 

Costs to You

Charges and revenues based our standard tariff and correct at the time of going to print 1st July 2015.

 

Number Cost/Revenue
01 / 02 / 03 / 0870 Calls we route to your landline outside of any inclusive minute package are charged at 1.75p per minute and 8.75ppm to a mobile phone.
0800 / 0808 Calls we route to your landline are charged at 2.5p - 3p per minute and 10ppm to a mobile phone. Surcharge of 5ppm for calls received via mobile network and 79p from a payphone (Payphone Access Charge).
084 (5p Fixed Example) When diverting to a landline we pay you 2p per minute peak and 2.5p per minute off peak (minimum £20.00 per month).
087 (10p Fixed Example) When diverting to a landline we pay you 5p per minute peak and 5.5p per minute off peak (minimum £20.00 per month).
Premium Rate (£1.50 pm Example) When diverting to a landline we pay you up to £1.11 per minute (minimum £20.00 per month)

 

Glossary of Terms

 

  
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