Call Queuing

You can add Call Queuing to your service bundle at any time and with any number type (it is included with our Numbers Plus Professional package). Once applied to your number, you can select the queue option.

 

Why Use Call Queuing?

The main uses are:

 

How Does Call Queuing Work?

Very simple. Our online system can detect that your line is engaged and keeps the caller in a queue until the line becomes free. The caller will either hear ringing tone, music, or a series of information messages while they wait. The caller is also informed of their position within the queue.

 

Why Use Network Call Queuing?

Using our service means that you do not need to buy or maintain your own Call Queuing equipment. Our service allows you to queue on multiple number destinations such as home-workers and answering services or different extensions in the office. With a web based monitoring screen it is possible to check the status of the queue in real time.

 

Case Study

A box office for a local theatre had just one incoming telephone line. Callers booking tickets would often receive an engaged tone, especially at busy times when a new play was announced or the monthly newsletter was sent out. By using a remote queuing system, the box office staff were able to greatly improve the efficiency with which calls were dealt. A recorded message that was played to the callers reminded them that tickets could be purchased through their website and this increased the website visitors and bookings. An overflow system was put in place so that when there were more than 4 people queuing the call would divert to a call centre that used the website to take bookings. The theatre soon found that their performances were selling out much faster and their patrons were much happier.

 

 

Features

All options for call queuing are completely configuration via our on-line console. The console features some great call queuing functionality, such as:

 

Key Benefits

 

 

  
LiveZilla Live Chat Software